When Fortune 500 companies want to measure the quality of their retail services or gather specific information about products and services, they often turn to AQ Services International, a market research firm specialising in mystery shopping programs. “Mystery shopping” places people posing as consumers or employees to perform specific tasks – purchasing a product, asking questions, or registering complaints – and provide detailed reports about their experiences. The feedback is funneled back to AQ Services’ clients, who use the input to improve quality or help boost employee satisfaction and provide a better customer service. “Mystery shopping is a powerful business improvement tool,” explains Saad Kamal, Junior IT Manager for AQ Services International. “We work with large, well-known brands that make product, service quality and employee satisfaction their top priority.”
Discover why 40/100 GbE matters in an IT landscape of increase virtualization and why it is rapidly gaining traction as a key foundation for building the next generation of virtualized data center and campus environments. Understand why it holds the...
Different policies and security processes can often be confusing and frustrating, especially when different devices are involved in the equation. Unified access allows an organization’s wired and wireless to function as one network.
The high speed of flash storage often makes it easy to justify its high price. But with Dell's new approach to flash tiering, that justification may no longer be necessary. Though the latest release of Dell's Compellent Storage Center includes new...
A new survey reveals a nearly unanimous belief among respondents that their company websites are at mid-to-high risk of being targeted by DDoS attacks over the next 12 months. Released by Prolexic, provider of Distributed Denial of Service (DDoS...
A new study reveals the continuous preference by Asia Pacific consumers for multichannel communications in customer service, with video emerging as a new customer service channel, and social media continuing to grow and deliver great customer...